What is Repono?
Repono is an affordable and trustworthy short term luggage storage solution for mobile & business travellers alike.
When can I get the address of the storage location?
The address of the storage location will be displayed upon completed booking. This is for security reasons and to prevent storage location points from receiving unexpected and unregistered customers on REPONO. This way you are guaranteed not to have a line.
Can I pay directly to the storage location or do I need to book online?
Online booking and payment is compulsory. REPONO storage location points do not accept, in any case, the luggage of customers without online booking. Customer may risk losing insurance guarantee if not booked with REPONO.
Does the price vary depending on the size of the luggage?
No, the price is £6 per baggage for 24 hours, without any distinction in measurements. (Weight restriction up to 25kgs)
Are the rates hourly or daily?
Rates are calculated on 24hrs basis from starting time of your reservation.
Can I trust REPONO?
Sure, REPONO storage location services have already been used by thousands of customers, you can check their experiences by reading the boards on storage location points. Storage locations have been carefully selected by our staff and are mainly hotels, bars and shops, where the luggage storage experience can easily turn into an opportunity to eat well, have a drink and discover a new locale in the city. Payment is secure, you can pay by credit/debit card and the entire booking process is tracked.
Are the timetables I entered in the booking binding?
No, the timetables are indicative, but are still binding on the day of delivery and pick-up in the booking. Please also pay attention to the opening and closing times of the storage locations.
I booked the service but I no longer need the storage location, can I ask for a refund?
Reservations made on REPONO are non-refundable or cancellable.
I need to storage location a larger bag (eg. trolley) and a smaller one (eg. backpack), do I have to book 2 bags?
Yes, any baggage, regardless of size, must be included in the online booking. The storage location will not take in any extra luggage that was not booked online.
Is the storage location safe?
All storage locations are secure and guaranteed and all luggage storage location through the platform are covered by insurance of up to £500 for every single baggage.
Are there size limitations?
No, there are no limits, even very large and very heavy luggage can be storage locationed, we also accept bicycle bags. (For bicycle storage please confirm with REPONO)
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